Category Archives

Customer Experience

Why does real estate make everyone so crazy?

Most agents - so the story goes - get into real estate because they love property and they love helping people. And the chance to earn a small fortune is pretty alluring too.  But within just...

Most agents - so the story goes - get into real estate because they love property and they love helping people. And the...

Will 2019 be the year of business model change in real estate?

Why is the business model for real estate broken? And is technology helping or hindering us from fixing it? The case for putting customers, not technology at the centre....

Why is the business model for real estate broken? And is technology helping or hindering us from fixing it? The case for...

How much will ignoring innovation cost the real estate industry?

How poor service is damaging the business model of real estate....

How poor service is damaging the business model of real estate....

8 Lessons from RealTech18

From learning how machines build trust, to putting the customer at the centre of our business – and insights from online drug dealers – the REIQ RealTech18 conference challenged participants with ...

From learning how machines build trust, to putting the customer at the centre of our business – and insights from onli...

How iBuyers will challenge Australian and NZ real estate

The next challenge to Australian and New Zealand real estate agents will come not from a fancy technology but a change in thinking around how property can be sold. The growth of the iBuyers in the USA...

The next challenge to Australian and New Zealand real estate agents will come not from a fancy technology but a change i...

How leadership in real estate is changing – and needs to change faster

The stereotype of the big, street smart, self-taught real estate agent is being challenged by a new breed of business educated and managerially savvy agents. New leadership research on the real estate...

The stereotype of the big, street smart, self-taught real estate agent is being challenged by a new breed of business ed...