Category Archives

Customer Experience

Why call lists don’t build relationships

Have you ever been to marriage counselling? I’m not going to air any awkward dirty laundry - it’s far too dreary. But the thing that astonished me back at the time was summed up in this one key l...

Have you ever been to marriage counselling? I’m not going to air any awkward dirty laundry - it’s far too dreary. B...

Innovation versus Legislation: is proptech also disrupting government?

I was delighted to moderate the Innovation versus Legislation panel at the recent REINSW Proptech Lunch. It was a great discussion that covered a range of challenging topics. Buckle in for this. It's...

I was delighted to moderate the Innovation versus Legislation panel at the recent REINSW Proptech Lunch. It was a great...

Is your PM team elevating or anchoring your business?

Is the property management team in your business an asset that’s growing the value of your business or an anchor that’s holding you down? New research shows that for close to 25% of Austr...

Is the property management team in your business an asset that’s growing the value of your business or an anchor ...

Why does real estate make everyone so crazy?

Most agents - so the story goes - get into real estate because they love property and they love helping people. And the chance to earn a small fortune is pretty alluring too.  But within just...

Most agents - so the story goes - get into real estate because they love property and they love helping people. And the...

Will 2019 be the year of business model change in real estate?

Why is the business model for real estate broken? And is technology helping or hindering us from fixing it? The case for putting customers, not technology at the centre....

Why is the business model for real estate broken? And is technology helping or hindering us from fixing it? The case for...

How much will ignoring innovation cost the real estate industry?

How poor service is damaging the business model of real estate....

How poor service is damaging the business model of real estate....