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Customer Experience

How leadership in real estate is changing – and needs to change faster

The stereotype of the big, street smart, self-taught real estate agent is being challenged by a new breed of business educated and managerially savvy agents. New leadership research on the real estate...

The stereotype of the big, street smart, self-taught real estate agent is being challenged by a new breed of business ed...

Are Buyers harder to please than Sellers?

Give a vendor a bottle of champagne to congratulate them on the successful sale of their home, and they are likely to see the gesture as the icing on the cake of an excellent experience. But give a b...

Give a vendor a bottle of champagne to congratulate them on the successful sale of their home, and they are likely to se...